At Lanzart, we strive to ensure that your purchased artwork arrives safely, promptly, and in perfect condition. Please read through our shipping policy for details about processing, shipping, and delivery.
1. Processing Time
- Orders are processed within 2-5 business days of purchase confirmation.
- Custom or commissioned pieces may require additional time for preparation and will be communicated upon order confirmation.
- Once your order has been shipped, you will receive a notification with tracking details.
2. Shipping Rates and Delivery
- Domestic Shipping:
- Standard shipping rates apply based on the size, weight, and destination of the artwork.
- Delivery typically takes 5-10 business days.
- International Shipping:
- We ship worldwide. Rates are calculated at checkout based on location, package size, and weight.
- Delivery times vary by destination but generally take 10-21 business days.
- Free Shipping Offers:
- Occasionally, we may offer free shipping promotions. Details will be outlined during the promotional period.
3. Packaging
- All artwork is carefully packaged to prevent damage during transit.
- Framed artworks and delicate items are securely wrapped and boxed.
- Rolled canvas pieces are shipped in protective tubes.
4. Customs and Duties (For International Orders)
- Import duties, taxes, and customs fees are the responsibility of the buyer.
- These charges vary by country and will not be included in the shipping cost at checkout.
- Please check with your local customs office for more details on potential fees.
5. Shipping Delays
- While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather, customs clearance, or carrier issues.
- If your shipment is delayed, please contact us, and we will assist in resolving the issue.
6. Lost or Damaged Shipments
- If your artwork arrives damaged, please notify us within 48 hours of delivery with photos of the damage and packaging. We will work with you to resolve the issue.
- For lost shipments, please contact us immediately so we can assist in filing a claim with the shipping carrier.
7. Returns and Exchanges
- For details on returns, please refer to our Return Policy.
8. Contact Us
If you have any questions about your shipment or need assistance, feel free to contact us at:
Email: support@lanzart.com
Business Hours: Monday–Friday, 9 AM–5 PM (local time)
Thank you for choosing Lanzart. We appreciate your trust in us and look forward to delivering your chosen piece of art to your doorstep!
Mainland US: Free Standard Shipping (5-10 business days, may vary between shipping companies) Offer expedite 2 days shipping
Europe: Free Standard Shipping (5-10 business days, may vary between shipping companies)
Hawaii, Alaska & other US territories: DHL Globalmail Parcel Direct (5-10 business days) Canada: DHL Globalmail Parcel Direct (5-10 business days)
Central & South America: DHL Globalmail Parcel Direct (5-12 business days)
Australia & New Zealand: DHL Globalmail Parcel Direct (7-15 business days)
Asia: DHL Globalmail Parcel Direct (7-21 business days)
Africa: DHL Globalmail Parcel Direct (7-21 business days) Shipping Charges: $35